Refund & Exchange Policy
If the goods can not satisfy you. It is for sure that you can send it back for refund or exchange. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
1.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2.Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
1. Items returned within 7 days since your original order receipt is eligible for a refund if it has factory mistakes, such as the size, type, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply you as soon as possible.
2. Items must be returned in its original style, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return partial or all parts of your order, you need to contact customer service firstly, and send the items back after their confirmation. Once the returned item is received and inspected well, your refund will be processed and automatically applied to your original payment account.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been agreed, the new items can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number after ship out.
Our Email: firstname.lastname@example.org